FAQs

Who are Electricpoint?

Electricpoint launched online in 2011 at the same time as opening its first branch in Harringay, followed by a new branch in Greenwich in 2019. Now one of the largest online electrical wholesalers, Electricpoint’s buying power allows us to offer some of the most competitive prices online. You can learn more about Electripoint, including our history and reasons to shop with us on our About Us page. 

What is the Electricpoint Price Promise?

We aim to ensure that the products we sell are at the lowest price available online and we utilise the latest price checking software to help us to achieve this. If you have found a product cheaper with another online retailer, our price promise means that we will do whatever we can to provide you with a better deal. We are proud of our promise so we have put together a dedicated page of information where you can find out more information and submit a product to our Price Promise service.

Is Electricpoint Wholesale?

Electricpoint is an electrical wholesaler, buying direct from all the major suppliers of products to the electrical trade. We are also part of the electrical buying group ANEW. This buying power enables us to offer some of the most competitive online prices in the industry.

How can I place an order?

It's simple to make your purchase online with Electricpoint but if you are unable to place your order or you need some extra assistance you can contact a member of our friendly team on 0203 994 5470.

How Do I Track My Order?

You can log in to your account or view your shipment email to find information about your shipping method and tracking number. Please call us on 0203 994 5470 for updates on shipping with Pallet Track and our own delivery network. Parcelforce shipments can be tracked here.

Does Electricpoint Offer Free Delivery?

Delivery is free for orders over £50 (ex VAT) and £2.95 for orders under £50 (ex VAT). Our Delivery page has more information about where we ship to, our prices and other shipping details

Does Electricpoint Offer a Click and Collect Service?

We understand that it may be easier to collect an order than have it delivered, particularly if you are working. For this reason we offer a click and collect service where products can be available for collection within an hour during our opening times. 

Where Can I Collect my Order From?

At present we don’t have an option to select collection from Greenwich branch, however this is possible if you put the order through for collection at Harringay and then contact one of our team on 0203 994 5470 or sales@electricpoint.com to let us know you would like your collection at the Greenwich branch. Thank you for bearing with us while we have this option added to our website. 

Is There Parking Available for Click and Collect Orders?

Both the Greenwich and Harringay branches have free onsite parking. The free customer car park for our Harringay branch is accessible via Effingham Road. The car park on Green Lanes in Harringay is pay and display.

Is there an Online Payment System for Electricpoint?

We accept online payments for orders through our website and also accept Paypal, BACS and cheques. If you require any assistance in placing an order, please call one of our team on 0203 994 5470.

Can you deliver to a PO box number?

Yes, however, please contact us before placing an order to ensure that all goods in your order can be delivered to a PO box. Our Delivery page also provides more information regarding your delivery options. 

Can I send to multiple delivery addresses?

If you are intending to split an order for delivery to multiple addresses, please place your order online and call us on 0203 994 5470 to let us know that you would like the order sent to multiple addresses. 

Do Electricpoint Offer Discount Codes?

There are lots of ways to ensure that you are paying the best online price for your products through Electricpoint. 

We keep our prices low by using the latest price matching software to ensure we always offer the best price online. Many of our products also have multi-buy offers providing further savings. The Electricpoint Price Promise means that if you do find something cheaper online we promise to try to offer you a better deal. Our clearance section also offers some great deals on sale, end of line and discontinued stock throughout the year.

If you have a large order to place we are happy to discuss this with you further and we will do our best to provide you with a competitive quote. Please contact us on 0203 994 5470 or sales@electricpoint.com to discuss your order.

Do Electricpoint Offer Trade Accounts?

We support hundreds of tradesmen and businesses across the UK through our trade accounts. Trade accounts offer benefits such as a dedicated account manager, fast and free quotes, credit and payment options and offers on products and delivery costs. Visit our Trade Account page for more information and to download a trade account form. 

How Can I Return an Item?

We hope that you will be happy with your goods, however, if you do need to return an item, please visit our Returns page for details.

Have Another Question?

If we haven’t answered your question here, we’d still like to help. You can fill out a form on our Contact page, call us on 0203 994 5470 or drop us an email at sales@electricpoint.com

© COPYRIGHT ELECTRIC POINT 2021. VAT No 230 2433 19