Please contact us before returning any goods.
We hope that you won't need to return an item, however, if you do, it is our aim to make the process as simple as possible. You can find a downloadable returns form at the bottom of this page, you will also need a returns reference number which we will provide.
I have unwanted goods?
You have the right to cancel any order within 14 days of receiving your goods. Items must be unused and in a re-saleable condition (their original packaging and with all component parts and any promotional items received). Products that are not returned in their original condition could be subject to an additional charge. Please understand delivery charges cant be refunded.
It is your responsibility to return unwanted items to us, the goods are your responsibility until they are in our possession. We can sometimes assist, but there may be a collection charge from our courier. You may also be able to drop the goods at one of our drop off points, we have our 40 drop off points across the country through an affiliate company, please contact us for further details.
*Certain items are excluded from our returns policy these include products that are made to measure or cut (for example electrical cable). Contact us for further guidance.
My goods are faulty?
We will replace or refund faulty goods and cover the carriage charges. Please email email@example.com for assistance.
My goods have been damaged in transit?
Goods must be inspected upon delivery. If your goods have been damaged in transit you must inform us within 24 hours either by phone 0203 994 5470, email firstname.lastname@example.org or use our Contact Form. If you have failed to notify us with in the 24 hour period please contact us. We are unable to claim on our insurance for damaged goods outside of this time.
Are my goods covered by a guarantee or warranty?
All of our products are covered with at least a one year guarantee. Some products have a longer guarantee, please check our product pages for further details or get in touch. Extended manufacturer warranties are available on some products, we advise checking the manufacturer's website for further details. Please be aware that some manufacturers may demand their right to repair faulty goods which is out of our control.
Where do I return faulty or unwanted goods?
Always contact us first... To help with returns we have over 40 drop off-points across the country through an affiliate company, please ask for more details.
Place your returns form inside your parcel and send to the below address.
Units 9 & 10, Ramac Industrial Estate
Ramac Way, Woolwich Road
*Please note that the goods are your responsibility until they are in our possession, we highly recommend paying for a recorded delivery service.
Download our Electricpoint Returns Form and give us a call to receive your returns authorisation number.